Dear Chris Gerrick,

Thank you for contacting VinFast and reporting these issues to us. We understand how frustrated this may cause and we sincerely apologize.

We’re thankful for your understanding and patience until now. Your feedback is well acknowledged by VinFast team, we are working with related departments and will make sure to contact you back…

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Thank you contacting VinFast and showing interest in our company and product.

We are currently offering VF9 7 seats 3 row eSUV available for reservation for California residents with MSRP starting at $83,000. Please visit our website at https://vinfastauto.us/vehicles/vf-9 to view the specifications and all relevant information about the…VF9 Delivery Update” rel=”nofollow”> Read more

Dear Rod Burnett,

Thank you contacting VinFast and showing interest in our company and product. We are working on the process of expanding our services to other states and will inform our valued customers once we have an official announcement. We truly appreciate your support towards our brand.

Should you require any further assistance, please…

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Thank you contacting VinFast!

For VinFirst voucher, which is valid until 31/12/2023: VinFast will keep monitoring market conditions and delivery plan and revisit this topic in the Q4 of 2023 to consider the extension date into 2024. We will keep our customers inform once we receive any official announcement.

Vinpearl voucher: valid for 2 years…

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Dear Peter Huang,

Thank you for contacting VinFast and being one of our reservation holder!

Please email us your reservation ID to our email at info.us@vinfastauto.com and we will be able to check the details for you.

Should you require any further suggestions, please let us know by calling directly at (833) 503-0600 (24/7). Thank you and…

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Dear Natalie Tung,

Thank you for contacting VinFast and providing us with valuable feedback. We appreciate your continued support towards our company and product! We have forwarded these details to our internal teams and will take this into consideration to further improve our product. We are thrilled to meet our customer’s expectations and h…

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Dear Hung Giang,

Thank you for reaching out and providing us with valuable feedback. We apologize for any inconvenience caused and would like to reach out to you for further details.

Our team is actively working to propose appropriate solutions and we would appreciate you giving us the chance to assist you.

Our Global Contact Center remains at your…

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Dear Man Duong,

Thank you for reaching out and providing us with valuable feedback. We appreciate your support towards our company’s product and we are honored to have you as one of our reservation holder. We will continue to make every effort to meet our customer’s expectations.

If you require any further assistance, please feel free to contact u…

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Dear Trinh Minh Duc Nguyen,

Thank you very much for contacting VinFast. We appreciate your support towards our company’s product and we are honored to have you as one of our reservation holder.

If you require any further assistance, please feel free to contact us any time at 1-833-503-0600, or email info.us@vinfastauto.com, we will be happy to s…

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Dear Leon Rosen. We apologize for your experience with our product. We have all the issues documented carefully and our team will be in touch with you to address each and every of them. We’re glad that you have given us opportunities to assist you. Thank you for being patient and supportive throughout this process, we will be reaching out to you…

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Hi D P!

As of right now, I am sorry to say that the plan will have to be pushed back a bit. We are now aiming to begin delivery of the VF 9 at around the end of Q3/early Q4. Our sales representative will reach out to reservation holders once we are ready to take orders.

Hope this helps! If you have other questions, we are available 24/7 at…

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Hi Gabriel Rodriguez,

Thank you for the comment! At VinFast, we understand that there are a number of opportunities for improvement in terms of product quality, and we have been listening closely to our community and collecting feedback on a daily basis.

Software issues can be resolved by Over-The-Air firmware updates. In fact, we are currently…

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Hi Gabriel Rodriguez,

Thank you for voicing your concern with the VinFast Community! At VinFast, we consider user reviews to be an invaluable source of feedback as they point out opportunities for us to improve our products. I know we have had a rough start, but through tireless innovation, I am confident that we can make a great…

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Hello Natalie! Thank you for being a valued VinFast reservation holder, we appreciate your support for our company.

Your feedback is highly appreciated and will help us to improve our product and service quality. Thank you for sharing your experience with VinFast.

Please feel free to reach out if you still have questions. You can also contact us at…

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Hello Hieu Nguyen!

Thank you for being a valued VinFast reservation holder, we appreciate your support for our company.

We are currently working on expanding our business to other states, including East Coast. For the moment, we are delivering and providing services to California customers. Once we have concrete information on delivery timeline and…

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Hello, Thanh Huynh!

Thank you for being a valued customer and showing interest in our company and product. We truly appreciate your honest feedback for our VF8 and thank you for being one of our reservation holder.

We are currently trying our best to expand our deliveries to other states residents. We will provide further updates to you as soon as…

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Hi Leon Rosen,

We at VinFast appreciate your constructive feedback. We’ve been keeping a close eye on our community’s discussions – I have got to say it is a gold mine of invaluable information and we are happy to know we have such dedicated and passionate members. We know we’ve had a bumpy start, but we are committed to turning this around and…

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Hi Leon Rosen!

Thank you so much for choosing VinFast! We appreciate you reaching out and giving us a chance to resolve the issues you’re encountering with your VF 8. We received your report regarding some of the afformentioned issues over the phone and have been hard at work to help you get back in the driver’s seat as soon as possible. In fact,…

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Hi Ramakrishna,

A few main differences between Tesla and Vinfast are available Apple Carplay on VinFast Cars, Hands-free power liftgate, a panoramic roof that is able to open, and most importantly our 10 year warranty. The drive compared to Tesla is very similar, both are extremely smooth and offer great performance, However, it’s worth noting that…

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Hello, Gabriel Rodriguez!

Thank you for contacting VinFast! We appreciate your questions and your interest, and thank you for being a VinFirst Pioneer!

At this time our battery subscription plan is currently under development. Once the subscription plan is complete we will make sure to update our website and send communication to our clients. We…

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Hi Raghu ram Jarugumilli! Regarding battery subscription, we have decided to hold off on providing this service as we are still in the process of figuring out the logistics for it. What this means for the pricing is that if by the time the vehicle is available for purchase and the battery subscription is available, you will get the price quoted at…

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Hello Naresh Ravuri! Regarding battery subscription, we have decided to hold off on providing this service as we are still in the process of figuring out the logistics for it. What this means for the pricing is that if by the time the vehicle is available for purchase and the battery subscription is available, you will get the price quoted at the…

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Hi Lam Huynh! VinFast appreciate your anticipation for the VF9! To answer your question, as of right now, we only have a ballpark estimate for when the VF9 is supposed to be delivered for California residents. We are in the process of establishing our service network in other regions. We want to ensure that when we deliver our cars to their…

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Hi Huy Tran! VinFast appreciate your anticipation for the VF9! To answer your question, as of right now, we only have a ballpark estimate for when the VF9 is supposed to be delivered for California residents. We are in the process of establishing our service network in other regions. We want to ensure that when we deliver our cars to their…

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Hi Scott Davis! I am really sorry to hear that you experienced some issues with your VF8. We will continue following up with you regarding the hardware problems that you are facing; while the rest, as you mentioned, are indeed going to be taken care of with the next Over-The-Air update to the firmware. I am really excited for this update as it is…

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Hi Geoff! I am happy to see that our community members are looking out for each other! I’d like to share some good news that we have been in close communication with Chris and working hard behind the scenes to get him the help he needs. Some issues do need time to sort out, so I hope you can bear with us while we figure out the best and most…

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Hi Chris! To give you an update on your case, our technicians currently have a game plan to tackle the problems found with your vehicle. A loaner vehicle is also being prepared for you as we speak. A representative from our Service Center will reach out to you soon to bring your car in for service. Please keep an eye out for further…

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Dear Mr. Phong Vo, thank you for being a value community member. As promised for our early reservation holders, VinFast will honor it upon the purchase of VinFast vehicles for those that has signed the binding agreement and turned their reservations into non-refundable reservations.

Dear Mr. Aaron Saltzman, thank you for being a valued VinFast Pioneer! We appreciate your interest in our electric vehicles and are working hard to bring you the best possible experience. We are currently still developing our battery subscription plan, but we assure you that we will publicize all the relevant information on our various platforms…

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Hello Mr. Ramakrishna Gude, thank you for being a valuable community member. Aside from the range difference and the capacity of a larger battery pack, the VF9 is also larger than the VF8 in dimension and features a three-row layout that can seat up to seven passengers, whereas the VF8 is a two-row SUV that can accommodate up to five passengers.…

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Hello Mr. Scott David, thank you for being a valued VinFast community member. We appreciate your input after the test drive, and we are pleased to hear that our City Edition has met your expectations. With the upcoming OTA updates, our ADAS will be advanced with many more features to come such as Traffic Jam Assist (level 2) , Highway Assist…

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Hello Mr. Bennji Zanabria, as for insurance for VinFast car owners, because VinFast electric vehicles have fully met the necessary standards for importation and are allowed to sell in the US, leading insurance companies in the US are also ready to insure our EVs. Up to now, there have been 14 insurance companies confirming to insure for VinFast…

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Hello Raj Mishra, our goal is to create a customer-centric experience, which will include our own experience centers, vehicle delivery centers, and convenient service options, including mobile service. Additionally, we will offer consumers the convenience of shopping online. At this stage, we are currently working on the logistic of delivery…

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Hello Naresh Ravuvi, delivery is based on reservation order. However, our goal is to create a customer-centric experience, which will include our own experience centers, vehicle delivery centers, and convenient service options, including mobile service. Additionally, we will offer consumers the convenience of shopping online.

At this stage, we…

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Hello Mr. Ramakrishna Gude, thank you for being our community member. We value your feedbacks and appreciate everyone’s patience in our process. VF8 City Edition’s presence on the road is just a matter of time as our delivery team members are currently in contact with those that has placed an order. We want to ensure our products are good and safe…

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Hello Davide Paossi, thank you for being our community member. We value your feedbacks and appreciate everyone’s patience on our process. Although our official numbers have not been released at this time this is the data we can provide regarding AC and DC charging. Level 1 AC charging is a max output of 1kW – Level 2 AC charging ranges from 6kW t…

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Hello Leon and everyone, we understand everyone’s frustration and concerns, and we appreciate everyone’s patience in our process. Please rest assured that your feedbacks are critical to us. We are looking into this matter, and we will publicize the company’s take on this matter soon.

Hello, thank you for your question. We are currently in our pre-production stage with our VF9 model. Our 3rd row seat is designed to accommodate varying body heights however is focused on seating smaller passengers. Official specifications are targeted to compete with those in the segment which range from 31.4″ to 36.1″

Sounds like a great spokesperson for VinFast right…wrong. What VinLife means is, how can driving a VinFast vehicle become more pleasurable and productive? Have you ever heard the Freddie Mercury song – Time Waits For No One? There has never been a truer statement in today’s hyper-speed society. Time is the new luxury. A study done in 2016 by the A… Read more

Each part of a car holds different importance on how we can drive it on the road. While an electric vehicle is relatively easy to maintain, one essential element of the EV is more critical to keep an eye on than the other. Every car has four of these; without them, our vehicle wouldn’t be able to be driven smoothly on the many terrains we e… Read more