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Plan for Vouchers expiring this year?
Hello Vinfast Moderator,
Is there a plan to extend the validity of the Vouchers that was given to first members which are set to expire 12/31/23? I believe lot of members are not able to see the vehicle in person or place the order as currently VF8 only available in California. What is the Vinfast team considering for the voucher holders?
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Thank you contacting VinFast!
For VinFirst voucher, which is valid until 31/12/2023: VinFast will keep monitoring market conditions and delivery plan and revisit this topic in the Q4 of 2023 to consider the extension date into 2024. We will keep our customers inform once we receive any official announcement.
Vinpearl voucher: valid for 2 years from activation date. Voucher is activated on the delivery of the vehicle.
Should you require any further assistance, please let us know by calling directly at (833) 503-0600 (24/7). Thank you and have a great day ahead!
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Now we are officially in the Q4, is there anything discussed on this with in the company? The vehicles are not yet available in most of the states, so you can not order it but voucher could expire, Does not make sense.
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I guess we have to wait as the company works out its policy on this. I am pretty sure it will be extended or replaced by an equivalent promotion as VinFast is trying hard to boost sales just lately..
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How does one get their $200 payment back?
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You can call this number 833-503-0600 to cancel the reservation and get your refund. Keep in mind, the call center has been relocated to Vietnam so different time zone needs to be taken into consideration.
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Call center works 24/7, so customers can call anytime now.
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The lack of a clear delivery timeline, coupled with the absence of information regarding the expiration date of the vouchers (set to expire on December 31st), has placed me in a challenging position, especially considering my immediate need for a vehicle.Given these circumstances, I have decided to cancel my VF9 reservation. I would like to inquire about the possibility of a refund under the terms of the “VinFast Promise program,” which I have signed up for. Given the unusual situation, I hope there might be provisions for a refund.
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Still nothing announced by Vinfast with a few days to go before the Vinfirst benefits/vouchers expire. This is very unprofessional by Vinfast.
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So I take it that nothing was done and the vouchers essentially expired worthless without any communication (eg can’t even order a VF9).
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VF9 hasnt been delivered yet, so voucher should still be valid.
Call VF +1 (833) 503-0600 for details. If they done hv answers right away plus many people inquire, they will be force to give us a statement about this.
However, in the News section, they stated that vf6,7 and 9 are coming to the US in 2024. Stay hopeful!
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