Home Forums Battery & Charging Charging Issues

  • Charging Issues

    40 VF Points
    Member
    04/19/2023 at 09:16

    Has anyone experienced charging issues? I was never able to charge using the issued level 1 charger. I just recently installed a level 2 charger. It worked 1 time, but now the on light turns yellow and it turns off. It’s very frustrating to say the least. I have an Autel MaxiCharge. I’m pretty sure they’re the same supplier for the VinFast level 2 charger.

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  • Scott Davis

    0 VF Points
    Member
    04/19/2023 at 09:56

    I am not using lvl2 charger yet. Only using lvl1 but was having same issues with the 110v outlet. However found out that some of our outlets are shared in the garage or one of the sockets on the outlets were not functioning. So moved to an outlet with nothing plugged in and it is fine.

    As for your cas is the outlet designated for the EV only or is the breaker being shared with something in the house. I would think you will need a breaker just for the charger itself so it is not shared.

  • VF Staff 01

    Moderator
    0 VF Points
    Member
    04/19/2023 at 10:26

    Hi Estellito Ison! Thank you for your post, and I do see that you are working with a service advisor on this issue. We do apologize for the inconvenience this may have caused you. Please reach out to us at 1-833-503-0600 and we will be more than happy to assist!

  • Phong Vo

    0 VF Points
    Member
    04/19/2023 at 13:50

    If you sign up during the Charge-up promo, take $1200 (I think it was) from Vinfast and put a dedicated outlet and you should be good to go. Most household fuses from the main panel are 15-30A max so you don’t want to pull 30A on a shared circuit.

  • Chris Gerrick

    40 VF Points
    Member
    04/27/2023 at 14:20

    Having the same issue. The car wont charge for more the 20 minutes (2% put back into the battery) and then turns off. I use the same plug to charge my other car (Tesla) with no issues. I was monitoring the charge in the span of a minute charging cycled from 2 amps to 30 amps to 7 amps to 2 amps then shut off. In talking to service this is a known issue, however service has no updates other than it’s been reported. Today I spent 5 1/2 hours trying to charge the car and it only improved by 12% (59% to 71%) and it falls further behind every day. 6 weeks of playing this game and I am over this car already. Cannot save any of the setting ing the car, cannot drive 1 mile without every major system reporting faults. I have had services at my house 4 times in 6 weeks and keep being told they are waiting for software updates from engineering. They can’t even provide the license plate mount. Queue the lawyers.

    • vf-staff20

      0 VF Points
      Member
      04/27/2023 at 18:38

      Hello Chris Gerrick! Thank you for giving us a feedback and we totally understand the issues that you are facing right now. We are truly sorry for the inconvenience.

      We have been in contact with you for the progression, and we have been working diligently on your issues and will share further updates with you.

      Please feel free to reach out if you still have questions. You can also contact us directly at 1-833-503-0600 24/7.

      Thank You and Best Regards.

      • Geoff Roemerman

        40 VF Points
        Member
        04/28/2023 at 06:35

        These aren’t really thanks for reporting, we’ll work with you type issues….these should be bring your car in and we’ll get it fixed today issues….disappointed at the customer service lip service while failing to deliver a real resolution for this guy.

        • This reply was modified 1 year ago by  Geoff.
      • VF Staff 02

        Moderator
        0 VF Points
        Member
        04/28/2023 at 15:30

        Hi Geoff! I am happy to see that our community members are looking out for each other! I’d like to share some good news that we have been in close communication with Chris and working hard behind the scenes to get him the help he needs. Some issues do need time to sort out, so I hope you can bear with us while we figure out the best and most time-effective solutions for our problems at hand!

    • Chris Gerrick

      40 VF Points
      Member
      11/10/2023 at 11:30

      @vf-staff20 – I wish VinFast would be honest about the issue. I reported issues in April and we are now in November and VinFast still has not resolved the charging issue. Also in 8 months of owning this car VinFast has not resolved one software issue. VinFast has taken the customers money and left them in the cold. Very Sad. VinFast also agreed they could not provide the car they promised or make any repairs to the car so they will terminate the contract and purchase the car back from us.

  • Phong Vo

    0 VF Points
    Member
    04/28/2023 at 09:35

    Geoff Roemerman, totally agree with you.

  • George Sami

    0 VF Points
    Member
    05/09/2023 at 13:01

    I just received delivery on Sunday, 5/7. I tried charging for the first time last night using a level II charger that I know for certain works because I charged my wife’s EV earlier in the day and it charged just fine. I plugged in my level II charger at night and the battery was at 46%. The car charged over night. When I woke up today, I was shocked and upset to find that the car charged only 4% (it got to 50%) after 8 hours of charging. The 8 hours of level II charging should have fully charged the car. And, the Vinfast charge port light was flashing green when I plugged in, meaning there were no issues. Has anyone else experienced the same issue How? How am I supposed to use an EV car ( that I need to go to and from work!) that charges at this ridiculously slow rate?! I called customer service this morning and I was told the Service Center will call me to schedule a time to bring it in. So far, this has been a very bad first impression, Vinfast! I hope you turn it around quickly, or you won’t survive. I too share the frustration of other members on this forum.

    • VF Staff 8

      Moderator
      0 VF Points
      Member
      05/09/2023 at 16:39

      Hi Mr. George Sami, thank you very much for using VinFast vehicle. First, we are very sorry to hear about the charging issues you are having with the car. All of your concerns have been well-received and forwarded to our technician team for further inspection. Our technician has also reached out to you and left a voice message to schedule a mobile visit. For any further updates on the progress, we will contact and discuss with you in person then, Sir. Once again, we do understand your irritation as for a new vehicle, and sincerely apologize for all the inconvenience it may cause. We will follow your case attentively and do everything we can to resolve the problems at the soonest. Please feel free to contact us at 1-833-503-0600 if you still have any questions, we will be more than happy to assist. Thank you very much!

    • Chris Gerrick

      40 VF Points
      Member
      11/10/2023 at 11:35

      We have tried 3 different Level 2 chargers and none of them will charge the VF8. They all charge my Tesla though without issue and at the same speeds. So we returned the chargers and are again using the VinFast Level 2 charger for both VinFast and the Tesla. Tesla charges just fine at 32 amps but the VinFast will only charge at 18 amps. The charging cannot keep pace with basic daily driving.

  • Phan Trinh

    0 VF Points
    Member
    07/18/2023 at 01:42

    The Vinfast Home charger is not working right when you charge at home. You should buy Autel home charger .

    They work perfect for me

  • Stephen Clarke

    0 VF Points
    Member
    07/28/2023 at 09:19

    I had an issue using my juice box level 2 40amp charger. I could not get the vehicle to take more than 15 amps. I used the suppled charger with the 220 plug and it charged fine. Unfortunately after charging my VF8 had some issues.

  • Jake Storms

    0 VF Points
    Member
    03/09/2024 at 20:50

    Been having random charging issues also. Just got the car on the lease deal a few weeks ago. Can usually get it to charge level 2 at 30amps. But often disconnects and stops charging leaving the provided mobile charger with an orange light. Have unplug it and then replug it to car and it starts again. Usually will go ahead and charge to the 80-90%, but often have to go restart the charge 2-4 times before it finally just keeps going. Luckily the app normally drops notifications that charging completes well before I am expecting it to so I can go get the thing restarted…but becoming pretty annoying.

  • Dale Sharp

    0 VF Points
    Member
    05/06/2024 at 03:27

    Similar problems, sometimes the car will only charge 10 or 20% then stops charging for no reason. It doesn’t matter if I use level one or level two charger. It doesn’t matter what time of the day or night it is, though I do prefer to charge during the off peak electrical hours of 10 PM to 5 AM

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