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Unfortunately VF8 is not ready for Prime Time
After 7 months of back and forth we have come to the point that there is no fixing our VF8.
Between Brick sessions, Limp Mode and none of the safety features working and no fix in site. 360 camera doesn’t work (had it fixed twice already) door handle lock button doesn’t work(had it fixed once), Charging is not consistent, faults on a regular basis.
The service team has been great, however the software fixes are not coming from service, rather from remote software engineers and all of the issues seem to be software related.
We were offered a new car but all the terms reset plus a year was added for payments. Seriously? The current car doesn’t work and you offer a new car at an increased cost? Fool my once, shame on you, fool me twice, shame on me.
It was a great idea but a failed experiment. Starting the process for a full refund and selling my VF9 voucher.
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Dear Chris Gerrick,
Thank you for contacting VinFast and reporting these issues to us. We understand how frustrated this may cause and we sincerely apologize.
We’re thankful for your understanding and patience until now. Your feedback is well acknowledged by VinFast team, we are working with related departments and will make sure to contact you back once the resolution is provided.
Should you require any further assistance, please let us know by calling directly at (833) 503-0600 (24/7). Thank you and have a great day ahead!
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Sorry to hear of your disappointment. I would agree you would have been done right by Vinfast with a new car with the payment terms of the original. I would have asked Vinfast why not the new car with original terms? I have one of the newer regular VF8 Plus with the CATL battery (264 miles EPA range) and I’ve not experienced those issues you’ve had.
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I agree with Natalie, you should have been offered a replacement (new) car under the original terms. Surprised this was not offered or addressed by Vinfast as this was a lemon. Have you looked at the California lemon law to see if this applies?
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On facebook, Chris updated that VF will refund him.
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Scratching my head, why VF doesn’t offer a new car with original terms? You lost a customer you could have saved…
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