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    Plan for Vouchers expiring this year?

     Chetan Ac

    Chetan Ac

    0 VF Points
    Member
    08/20/2023 at 19:07

    Hello Vinfast Moderator,

    Is there a plan to extend the validity of the Vouchers that was given to first members which are set to expire 12/31/23? I believe lot of members are not able to see the vehicle in person or place the order as currently VF8 only available in California. What is the Vinfast team considering for the voucher holders?

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  • Robert Morbidelli

    40 VF Points
    Member
    10/18/2023 at 17:07

    How does one get their $200 payment back?

    • Phong Vo

      0 VF Points
      Member
      10/19/2023 at 12:40

      You can call this number 833-503-0600 to cancel the reservation and get your refund. Keep in mind, the call center has been relocated to Vietnam so different time zone needs to be taken into consideration.

      • Natalie Ly

        40 VF Points
        Member
        10/20/2023 at 10:47

        Call center works 24/7, so customers can call anytime now.

  • VF Staff 02

    Moderator
    0 VF Points
    Member
    08/28/2023 at 22:00

    Thank you contacting VinFast!

    For VinFirst voucher, which is valid until 31/12/2023: VinFast will keep monitoring market conditions and delivery plan and revisit this topic in the Q4 of 2023 to consider the extension date into 2024. We will keep our customers inform once we receive any official announcement.

    Vinpearl voucher: valid for 2 years from activation date. Voucher is activated on the delivery of the vehicle.

    Should you require any further assistance, please let us know by calling directly at (833) 503-0600 (24/7). Thank you and have a great day ahead!

    • Natalie Ly

      40 VF Points
      Member
      08/29/2023 at 16:20

      More time to plan our trip. Thank you

    • Chetan Ac

      0 VF Points
      Member
      10/07/2023 at 10:00

      Now we are officially in the Q4, is there anything discussed on this with in the company? The vehicles are not yet available in most of the states, so you can not order it but voucher could expire, Does not make sense.

      • HUNG PHAM

        40 VF Points
        Member
        10/07/2023 at 10:23

        I guess we have to wait as the company works out its policy on this. I am pretty sure it will be extended or replaced by an equivalent promotion as VinFast is trying hard to boost sales just lately..

  • Daniel Brown

    0 VF Points
    Member
    08/25/2023 at 06:41

    I’ve been wondering this as well.

  • Sanjeev Gupta

    0 VF Points
    Member
    08/24/2023 at 16:02

    Yes whats the plan?

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