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SoCal folks – ever been reimbursed following after sales policy when you car got problem and need to be taken to service centers?
SoCal folks – have you ever been reimbursed following after sales policy when you car got problem and needed to be taken to service centers?
It sounds like NorCal and Canafian folks got reimbursed pretty easily than what I heard for SoCal folks. I got some issues that still reoccurred after at least 2 visits to service center (1 time I drove there, other times they came to take the car), no reimbursement as they said it is not an inconvenient issue 😐
1 other time the car cant switch gear because 12v battery fault, my wife was late for school because of it. After getting out and locked the car for 5mins or so it worked again, 12v is at 60ish percent, they came to pick up the car also, but still no reimbursement.
It looks like the policy is at the discretion of a Service Center?Bạn cần đăng nhập để tương tác với nội dung này:
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It is yea totally up to the service advisor from what i heard.
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This reply was modified 1 week, 3 days ago by
Natalie Ly.
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This reply was modified 1 week, 3 days ago by
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Benjamin, did you try reaching out to service center manager and ask for a detailed answer in writing and for the record why it didn’t qualify for “Special AfterSales Policy?
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Not in writing, but I called the Service Advisor there, that’s when Ithey said” its not an inconvenient issue because I can still drive the car”
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My car had some issues a couple days ago so instead of risking to be stuck somewhere, I am getting a rental until I can get the car serviced. I would prefer a loaner but it’s a Holliday weekend so VF Service Center is closed. I am sure I will be reimbursed for my rental. On the other policy, I agree with Gabriel that you should ask your Service Center contact to help you with that.
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Not yet so far. I’m up in Norcal (Corte Madera.) We got a loaner VF8 while our car is at the Richmond service center.and it seems to work fine.
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