With cutting-edge services like doorstep maintenance, an expanding service center network, and extensive warranties, VinFast is putting the needs of our customers first in the electric vehicle (EV) market. From innovative mobile services to comprehensive warranties and a dedication to service excellence, VinFast commits to providing the best post-purchase customer service.
Establishing the Service Parameter
VinFast is aware of how crucial convenience is to modern EV owners. Our commitment to making car ownership as hassle-free as possible is demonstrated by the launch of Mobile Service, a doorstep maintenance option. Furthermore, VinFast owners are guaranteed to always have access to the newest features and enhancements thanks to over-the-air firmware updates.
VinFast also offers flexible maintenance, rescue, and repair services. This guarantees that help is available all year long, even on holidays and late at night. The majority of maintenance and repair chores can be completed by VinFast’s mobile specialists at a customer-convenient location.
Additionally, the VinFast app makes it simple and easy to access and schedule important notifications, maintenance data, and owner repair services. Any problem customers encounter, VinFast will always provide timely support
A Vast Network of Service Centers
In order to serve VinFast owners nationwide, VinFast is constantly growing network of service centers. Via the VinFast App or by getting in touch with the VinFast Service Support Team, customers may quickly make appointments. VinFast has improved global customer support infrastructure by increasing its service hours to an astonishing 91 hours per week. The creation of a “Non-stop Global Repair and Consulting Center” is expected to provide 24-hour technical assistance.
Additionally, VinFast has made mandatory for U.S. repair network to obtain the esteemed Gold Class shop level accreditation from I-CAR. VinFast is now in line with 37 other OEMs and insurers that also demand Gold Class designation for their repair facilities, thanks to this order. VinFast Collision Center Network (VCCN) personnel have access to technical education and essential experience through I-CAR’s Professional Development Program (PDP). Since VinFast thinks that I-CAR’s instructional initiatives will be essential to achieving customer satisfaction with VinFast electric vehicles, this strategic relationship highlights VinFast’s constant dedication to great service, one of fundamental values.
Customers of VinFast can rely on a network of VinFast Certified Collision Centers (VCCC) in the unfortunate case of an accident. These facilities employ skilled technicians who follow VinFast’s stringent guidelines, guaranteeing that the car is returned to its original state.
A Sturdy Warranty Scheme
VinFast is dedicated to providing high-quality parts and accessories, with a focus on safety, dependability, and comfort for each and every trip. By extension, VinFast is dedicated to giving our clients enduring piece of mind with a strong warranty program. VinFast’s broad warranty coverage includes coverage for the crucial battery component and ranges from 7 years/100,000 miles to 10 years/125,000 miles.
Before Christmas and New Year, this is a great time for you to schedule an appointment with VinFast for a comprehensive inspection and maintenance of your vehicle. VinFast US Team is always ready to provide you with the best service.
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