Reply To: SoCal folks – ever been reimbursed following after sales policy when you car got problem and need to be taken to service centers?

[Hung Giang]

I do feel real bad for Vinfast customer service and tech employees that have helped me during my 50+ calls.

I got my first VF8 Echo in March, 2023. Troubles after troubles, so they switched me to another one in June/July.

On my 2nd VF8 Echo car, I was driving fine until a software upgrade. Long story short, it went down hill from there. The car cannot shutdown and I cannot even change gear to drive it. The service center folks came and took it to their service center. It has been there for at least 2-3 weeks now.

Vinfast management decide to buy back my car.

I love their people, but their cars are not ready for safe driving in USA.

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