Reply To: Free Charging Incentive?

[VF Staff 8]

Thank you very much for contacting VinFast, Scott Davis. We would like to confirm that customers under our ChargeUp Program will choose either option between these two:

• Option 1: Get 1 FREE home charger with $1200 credit towards installation by our partner QMerit. This option is designed to help customers feel secure with professional installation service and enjoy the convenience of fast charging at home
  Or
• Option 2: Three years of FREE access to public charging at Electrify America network, with unlimited sessions. Electrify America is one of the largest public network with an abundance of 150 and 350 kW ultra-fast chargers

Please rest assured that if customers go for option 2, they will enjoy the charging benefits with our partner Electrify America as being announced. We are very sorry to hear about your incident with ChargeHub account, our customers have been enjoying free charging benefit with Electrify America. We will investigate carefully to figure out the situation and get back to you in person for the updates. If you have any other concerns, do not hesitate to contact us any time at 1-833-503-0600 or email [email protected], we’ll be happy to support!

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