Charging Issues

[Lito Ison]

Has anyone experienced charging issues? I was never able to charge using the issued level 1 charger. I just recently installed a level 2 charger. It worked 1 time, but now the on light turns yellow and it turns off. It’s very frustrating to say the least. I have an Autel MaxiCharge. I’m pretty sure they’re the same supplier for the VinFast level 2 charger.

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[Chris Gerrick]

Having the same issue. The car wont charge for more the 20 minutes (2% put back into the battery) and then turns off. I use the same plug to charge my other car (Tesla) with no issues. I was monitoring the charge in the span of a minute charging cycled from 2 amps to 30 amps to 7 amps to 2 amps then shut off. In talking to service this is a known issue, however service has no updates other than it’s been reported. Today I spent 5 1/2 hours trying to charge the car and it only improved by 12% (59% to 71%) and it falls further behind every day. 6 weeks of playing this game and I am over this car already. Cannot save any of the setting ing the car, cannot drive 1 mile without every major system reporting faults. I have had services at my house 4 times in 6 weeks and keep being told they are waiting for software updates from engineering. They can’t even provide the license plate mount. Queue the lawyers.

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[vf-staff20]

Hello Chris Gerrick! Thank you for giving us a feedback and we totally understand the issues that you are facing right now. We are truly sorry for the inconvenience.

We have been in contact with you for the progression, and we have been working diligently on your issues and will share further updates with you.

Please feel free to reach out if you still have questions. You can also contact us directly at 1-833-503-0600 24/7.

Thank You and Best Regards.

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[Geoff Roemerman]

These aren’t really thanks for reporting, we’ll work with you type issues….these should be bring your car in and we’ll get it fixed today issues….disappointed at the customer service lip service while failing to deliver a real resolution for this guy.

• This reply was modified 1 year, 5 months ago by  Geoff.

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[VF Staff 02]

Hi Geoff! I am happy to see that our community members are looking out for each other! I’d like to share some good news that we have been in close communication with Chris and working hard behind the scenes to get him the help he needs. Some issues do need time to sort out, so I hope you can bear with us while we figure out the best and most time-effective solutions for our problems at hand!

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[Chris Gerrick]

@vf-staff20 – I wish VinFast would be honest about the issue. I reported issues in April and we are now in November and VinFast still has not resolved the charging issue. Also in 8 months of owning this car VinFast has not resolved one software issue. VinFast has taken the customers money and left them in the cold. Very Sad. VinFast also agreed they could not provide the car they promised or make any repairs to the car so they will terminate the contract and purchase the car back from us.

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[Phong Vo]

If you sign up during the Charge-up promo, take $1200 (I think it was) from Vinfast and put a dedicated outlet and you should be good to go. Most household fuses from the main panel are 15-30A max so you don’t want to pull 30A on a shared circuit.

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[VF Staff 01]

Hi Estellito Ison! Thank you for your post, and I do see that you are working with a service advisor on this issue. We do apologize for the inconvenience this may have caused you. Please reach out to us at 1-833-503-0600 and we will be more than happy to assist!

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[Scott Davis]

I am not using lvl2 charger yet. Only using lvl1 but was having same issues with the 110v outlet. However found out that some of our outlets are shared in the garage or one of the sockets on the outlets were not functioning. So moved to an outlet with nothing plugged in and it is fine.

As for your cas is the outlet designated for the EV only or is the breaker being shared with something in the house. I would think you will need a breaker just for the charger itself so it is not shared.

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