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Charging Issues
Has anyone experienced charging issues? I was never able to charge using the issued level 1 charger. I just recently installed a level 2 charger. It worked 1 time, but now the on light turns yellow and it turns off. It’s very frustrating to say the least. I have an Autel MaxiCharge. I’m pretty sure they’re the same supplier for the VinFast level 2 charger.
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I’ve had it start to charge and then stop and give me a warning the charger door was open. had to go back unlock the car, unplug and re-plug it in.
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Hi,
I just got my Vin Fast few days ago! I have a Tesla home charger at home! I am using an adapter to charge but my circuit breaker of my panel keep on disconnecting after 10 minutes while using my Tesla charger with the adapter, I am using an adapter J1772. It’s only charging for 5/10 minutes and then my circuit breaker keep on tripping while charging my Vinfast and the charger stopped! Could you please give me some options? Thanks
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Mine works overnight with my issued level 1 charger
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Same here. I tried to called the number they provide but they just said call the dealership. I lives in Jacksonville, FL and the closest one is 1.5 hours from me. I don’t know why they provide the phone number but can’t do anything but ask me to call the dealership. Very disappointed.
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Similar problems, sometimes the car will only charge 10 or 20% then stops charging for no reason. It doesn’t matter if I use level one or level two charger. It doesn’t matter what time of the day or night it is, though I do prefer to charge during the off peak electrical hours of 10 PM to 5 AM
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Been having random charging issues also. Just got the car on the lease deal a few weeks ago. Can usually get it to charge level 2 at 30amps. But often disconnects and stops charging leaving the provided mobile charger with an orange light. Have unplug it and then replug it to car and it starts again. Usually will go ahead and charge to the 80-90%, but often have to go restart the charge 2-4 times before it finally just keeps going. Luckily the app normally drops notifications that charging completes well before I am expecting it to so I can go get the thing restarted…but becoming pretty annoying.
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I had an issue using my juice box level 2 40amp charger. I could not get the vehicle to take more than 15 amps. I used the suppled charger with the 220 plug and it charged fine. Unfortunately after charging my VF8 had some issues.
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The Vinfast Home charger is not working right when you charge at home. You should buy Autel home charger .
They work perfect for me
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Something going wrong. https://www.youtube.com/watch?v=m7StzoI4Zrc I am watching this video and this customer makes it work normally.
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I just received delivery on Sunday, 5/7. I tried charging for the first time last night using a level II charger that I know for certain works because I charged my wife’s EV earlier in the day and it charged just fine. I plugged in my level II charger at night and the battery was at 46%. The car charged over night. When I woke up today, I was shocked and upset to find that the car charged only 4% (it got to 50%) after 8 hours of charging. The 8 hours of level II charging should have fully charged the car. And, the Vinfast charge port light was flashing green when I plugged in, meaning there were no issues. Has anyone else experienced the same issue How? How am I supposed to use an EV car ( that I need to go to and from work!) that charges at this ridiculously slow rate?! I called customer service this morning and I was told the Service Center will call me to schedule a time to bring it in. So far, this has been a very bad first impression, Vinfast! I hope you turn it around quickly, or you won’t survive. I too share the frustration of other members on this forum.
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Hi Mr. George Sami, thank you very much for using VinFast vehicle. First, we are very sorry to hear about the charging issues you are having with the car. All of your concerns have been well-received and forwarded to our technician team for further inspection. Our technician has also reached out to you and left a voice message to schedule a mobile visit. For any further updates on the progress, we will contact and discuss with you in person then, Sir. Once again, we do understand your irritation as for a new vehicle, and sincerely apologize for all the inconvenience it may cause. We will follow your case attentively and do everything we can to resolve the problems at the soonest. Please feel free to contact us at 1-833-503-0600 if you still have any questions, we will be more than happy to assist. Thank you very much!
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We have tried 3 different Level 2 chargers and none of them will charge the VF8. They all charge my Tesla though without issue and at the same speeds. So we returned the chargers and are again using the VinFast Level 2 charger for both VinFast and the Tesla. Tesla charges just fine at 32 amps but the VinFast will only charge at 18 amps. The charging cannot keep pace with basic daily driving.
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Geoff Roemerman, totally agree with you.
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