Charging Issues

[Lito Ison]

Has anyone experienced charging issues? I was never able to charge using the issued level 1 charger. I just recently installed a level 2 charger. It worked 1 time, but now the on light turns yellow and it turns off. It’s very frustrating to say the least. I have an Autel MaxiCharge. I’m pretty sure they’re the same supplier for the VinFast level 2 charger.

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[Tin Pham]

Same here. I tried to called the number they provide but they just said call the dealership. I lives in Jacksonville, FL and the closest one is 1.5 hours from me. I don’t know why they provide the phone number but can’t do anything but ask me to call the dealership. Very disappointed.

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[Angela Carter]

Mine works overnight with my issued level 1 charger

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[Fabrice Sopoglian]

Hi,

I just got my Vin Fast few days ago! I have a Tesla home charger at home! I am using an adapter to charge but my circuit breaker of my panel keep on disconnecting after 10 minutes while using my Tesla charger with the adapter, I am using an adapter J1772. It’s only charging for 5/10 minutes and then my circuit breaker keep on tripping while charging my Vinfast and the charger stopped! Could you please give me some options? Thanks

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[Troung Cao]

I’ve had it start to charge and then stop and give me a warning the charger door was open. had to go back unlock the car, unplug and re-plug it in.

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[mark mizrahi]

Vinfast lied to me and said December 2024 there would be a new update to resolve the charging problem my car even when left at level two stations the car will stop charging because of a dip in energy for a second. I cannot use my car for work anymore cause it takes 20 hours to charge my car at 19 amps which is what they said I have to charge it at this is ridiculous. I will say they smile and sound nice in the phone that’s pretty much it in terms of helpfulness need a good lemon attorney. Unhappy customer will not recommend if this simple simple software issue isn’t rectified

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