Home › Forums › Discussions › Ask Me Almost Anything: VF 8 City Edition

  • Discussions

    Ask Me Almost Anything: VF 8 City Edition

     VF Staff 01

    VF Staff 01

    0 VF Points
    Member
    02/14/2023 at 16:45

    It’s time for our first-ever “Ask Me (Almost) Anything” session! This week, we’re giving you the chance to go behind-the-scenes with Andy Steinhauser, the Inside Sales Manager at VinFast North America. We will be collecting questions from community members in advance and will provide answers to some of your questions on Thursday, February 16.

    Writes Andy: “Hey everyone! I’m Andy Steinhauser, the Inside Sales Manager at VinFast North America. I’m excited to be here and chat with all of you about our brand, our exciting new VF 8 City Edition, and anything else you’re curious about.

    Before joining VinFast, I spent years traveling the world and working as a professional spokesperson for numerous companies on the world’s largest automotive stages. When I’m not at work, I love hiking, exploring local LA hot spots and hitting the beach with my family. So, whether you’re curious about the auto industry or just want to chat, ask me almost anything!”

    VinFast community members are invited to post questions for Andy on this thread about the VF 8 City Edition by sunset (your time) on Wednesday, February 15. To ensure we make optimal use of Andy’s time, we’ll review and select the very best!

    Then, on Thursday, February 16, Andy will review your questions and address as many as he can over the course of the day. You’re invited to tune in to his responses — and post follow-ups, as well!

    ***EDIT: Thank you for your questions for our very first community AMAA! Andy is done for the day, but if we didn’t get to your questions, feel free to post your question and one of our customer care team members will reply or please call our contact center for any questions you may have! Thank you for participating and submitting your questions before the deadline. ***
    8
    32

    Comment

Page 1 of 2
1 2
Comment

Oldest Comment

Comment

Filter

  • HUNG PHAM

    40 VF Points
    Member
    02/16/2023 at 18:20

    In Canada, are prices during reservations last year being honoured?

    • VF Staff 01

      Moderator
      0 VF Points
      Member
      02/16/2023 at 18:21

      Canada: Yes! Special pricing considerations will be honored for those prior to Sept 1.

  • HUNG PHAM

    40 VF Points
    Member
    02/16/2023 at 18:19

    In Canada, when can we test drive on public roads?

    • VF Staff 01

      Moderator
      0 VF Points
      Member
      02/16/2023 at 18:20

      Canada: Test drives will be available at VinFast Stores in Canada in late Spring 2023. Once we have the exact date, we will let our Canadian customers know when test drives will be ready. Currently we are at the Toronto International Auto Show where indoor test drives are taking place.

  • HUNG PHAM

    40 VF Points
    Member
    02/16/2023 at 18:16

    In Canada, when will we know the pricing for the VF8 models (Eco and Plus, battery included and subscription)?

    • VF Staff 01

      Moderator
      0 VF Points
      Member
      02/16/2023 at 18:18

      Canada: Great question! The final pricing details will be announced. We want to make sure we work out all the details on our end and we will communicate those details prior to order confirmations.

  • HUNG PHAM

    40 VF Points
    Member
    02/16/2023 at 18:13

    In Canada, when can we start ordering vehicles?

    • VF Staff 01

      Moderator
      0 VF Points
      Member
      02/16/2023 at 18:16

      Canada: The first deliveries are expected in late Spring to early summer for the VF 8 and in the Summer for the VF 9!

  • Gabriel Rodriguez

    0 VF Points
    Member
    02/16/2023 at 17:40

    How will trade-ins and financing be handled?

    • VF Staff 01

      Moderator
      0 VF Points
      Member
      02/16/2023 at 17:41

      Andy: We are so close to announcing our trade in partner, just know it’s a well-known brand name and our trade in process will be transparent and seamless. Once you place your order for your VinFast, you will begin working with your Delivery Advisor who will guide you through the Financing and Trade In process. You will receive your trade offer in minutes as it’s all digital. After the City Edition, we will offer Financing, Cash Buys and Leasing. The City Edition is the only product that will be Lease Only.

  • Gabriel Rodriguez

    0 VF Points
    Member
    02/16/2023 at 17:39

    In late June, I received an e-mail from Vinfast giving an update and mentioned covered services such as scheduled maintenance would be included. Please confirm what these services are?

    • VF Staff 01

      Moderator
      0 VF Points
      Member
      02/16/2023 at 17:40

      Andy: Overall, EV’s in general have much lower maintenance costs than a traditional gas-powered vehicle. Our bumper-to-bumper 10 year / 125K miles warranty covers mechanical failures, and helps to keep you on the road, but does not cover every day wear and tear items such as breaks, tires, wipers, etc. But don’t just take my word for it, check out the Department of Energy’s website here.

  • Gabriel Rodriguez

    0 VF Points
    Member
    02/16/2023 at 17:37

    At some point, I heard a spare tire and tow hitch would be an option, can you confirm and what other options would be available?

    • VF Staff 01

      Moderator
      0 VF Points
      Member
      02/16/2023 at 17:38

      Andy: As of now we are providing a tire inflator kit, which has become the standard with most other EVs on the market today. The tow hitch will be an option in future models other than the City Edition! 😀

      • This reply was modified 1 year, 2 months ago by  editor01.

      • Mo Taei

        10.000 VF Points
        Member
        03/19/2024 at 10:03

        Hello I was looking into purchasing a tow hitch and roof rack for the VF8 non-City edition, do you know when this will be available?

  • Gabriel Rodriguez

    0 VF Points
    Member
    02/16/2023 at 17:36

    With the shorter range of the CE, is the expected range of the regular VF8 Eco or Plus expected to change?

    • VF Staff 01

      Moderator
      0 VF Points
      Member
      02/16/2023 at 17:37

      Andy: We are always looking to better optimize our vehicles through OTA updates. Range is one of the things that we always look to improve. “Expected range” is difficult to describe as various countries employ different testing and range standards. For example, WLPT is primarily used in Europe, while the EPA is standard here in North America. While WLTP testing is considered to be more representative of real-world driving conditions and provides more accurate fuel economy and emissions data compared to EPA testing, EPA testing provides a standardized, repeatable testing process that can be used to compare the fuel efficiency and emissions of different cars. We do anticipate some changes to mileage, and will provide an update on any changes.

  • Gabriel Rodriguez

    0 VF Points
    Member
    02/16/2023 at 17:35

    Can you share information about subscription services, types offered and their cost?

    • VF Staff 01

      Moderator
      0 VF Points
      Member
      02/16/2023 at 17:36

      Andy: Some of this is still being finalized, but most everything will be included in the base price of the vehicle. The Smart Services which are a part of a subscription are just things that use data, such as real time traffic in our navigation software, as well as more audio and video options for streaming services. More will be shared on this soon but remember if you have a VinFirst reservation these services are included for the life of your vehicle or duration of your lease. If you do subscribe, it’s currently priced at around $9.90 per month for our Smart Services Level 1 subscription.

  • Gabriel Rodriguez

    0 VF Points
    Member
    02/16/2023 at 17:34

    I was told by a Vinfast rep In Santa Monica that if a car would need to be serviced longer than 5 hours, a loaner car would be offered. Can you offer more details?

    • VF Staff 01

      Moderator
      0 VF Points
      Member
      02/16/2023 at 17:34

      Andy: We are working to finalize that specific item. That said, I am confident that our service offerings will be among the best in the industry. We have a dedicated team ready to respond to any issues that might arise. We have Digital Service Advisors that can fix software issues over the air, we have mobile service vans to come out to you should certain types of issues arise, we aim to bring as much service to you in your driveway as much as possible. We are exploring multiple alternate transportation solutions, aimed to best support our individual customer needs.

Page 1 of 2
1 2

Start of Discussion
0 of 0 replies June 2018
Now

VinFast Community

© 2022 VinGroup. All Rights Reserved.

Report

Content that represents harassment or bullying.
Contains sensitive content.
Content contains false, misleading information.
Content that is personally offensive, hostile or offensive.
Contains spam, fake news, or suspected malware.

Block Member?

Please confirm you want to block this member.

You will no longer be able to:

  • See blocked member's posts
  • Mention this member in posts

Please allow a few minutes for this process to complete.

Report

You have already reported this