[Gabriel Rodriguez]

Although I wouldn’t consider a CE car due to the low range or having to buy the battery outright, I don’t understand the delays. I agree delaying the cars is a good idea to correct any issues but why were they sent from Vietnam in November if they weren’t ready and if only a software upgrade is the only thing needed, why is it taking so long. I thought upgrades were done OTA. Would someone from Vinfast care to comment so we have a better understanding of the issues.

• This reply was modified 1 year, 9 months ago by  Gabriel.

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[Gabriel Rodriguez]

I jumped at the chance as well, it was worth the risk. Vinfast is willing to backup the $7,500 if IRS declines so I assume I’ll have to tell my accountant (although she may push back) to file my taxes with EV tax credit but if I’m denied, I have to pay the tax accountant to file an amended return which would cost me more money. I welcome some clarity from Vinfast on this issue if they care to comment.

Thank you

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[Gabriel Rodriguez]

As a pioneer, I was told by Vinfast via email I would receive the car under the original terms including subscription pricing which I am fine with. If they lowered the cost with battery inclusive, that would be a plus.

My 2 biggest concerns are getting a decent test drive and the car receiving a 5*safety rating. Vinfast hasn’t make it easy to schedule test drives and I’m not talking about a short test drives offered at car shows. I’ve reach out to Vinfast for months now asking when the safety ratings would be out and all I receive is “they will be published soon”. I’ve been losing trust with Vinfast as they lack their promised communication with their members and they haven’t been transparent with changes over the past year. At this point my biggest reason for hanging on to hope is their 10 yr bumper to bumper warranty. I’m hoping materials and workmanship will be covered as I’ve heard on videos that some parts of the interior feel cheap plus they changed the plus from leather seats to Vegan leather, which aren’t as durable. I’ve reached out to Vinfast inquiring if the seats are covered should they fall apart during the warranty period and have yet to receive a straight answer. Would welcome any feedback from Vinfast.

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[Gabriel Rodriguez]

I was totally frustrated with this too as their spec sheet on their website months ago showed the plus as having leather seats. Over the last few days, I’ve reached out to VinFast and asked about this and was told the plus will have vegan leather so I followed up with an email asking for more info on the vegan leather. My concern is with the lower quality material and whether VinFast will replace the seats within the bumper to bumper warranty if they start to fall apart or material starts peeling? Replacing leather seats with cheaper material and not adjusting price or giving notice is bad customer service. Not a great way to start business in the US.

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[Gabriel Rodriguez]

A few days before Biden signed the new bill, Vinfast was offering reservations to be converted into a non-refundable binding contract and be eligible for the $7,500 tax credit. Not sure if I would purchase the car without this credit.

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