Gabriel Rodriguez
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I understand what Scott is dealing with. Let me start off by saying I love driving the car but it’s not the 55K luxury car I was expecting. When you buy a car, you expect everything to work on day 1 especially when it being pushed out as a luxury car. Knowing they were a new car company and a few things might not be up to par in the beginning, I assumed all would be fixed within 6-9 months. I bought the VF8 in Mid-December of ’23 about 7 months after selling to the public. I’ve had and have many of the issues Scott had and most are probably software related but how many updates are needed before they get it right. I live about 90 minutes away from their services station in Carson, which is now closed. They were supposed to open a service center in West Covina but that didn’t happen and now all the “Vinfast service centers” were eliminated and now are 3rd party. Mobile service is now discontinued but still being promoted on website. Getting software updates and other service related issues is such an inconvenience, it’s frustrating. While I’ve met some really nice Vinfast owners, I’m disappointed with Vinfast and their promises there never materialized.
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I’ve had my VF8 Plus for 2 months now and I love the way it drives but I agree it was not ready for primetime. VF brought it to market 1 year too early. I agree it’s a new company and has a lot of quirks to work out BUT when you are promoting the car as a luxury car and for a luxury price, I would expect to receive a car in close to perfect condition. Maybe VF should have sold the first lot at a lower price until the quirks got worked out, we shouldn’t have to pay a luxury price for a car that is not ready. Anyone else would feel the same way if they bought another luxury car brand and had many issues pop up within the first week. I’m not saying I want to return the car as I know once the quirks are cleared up, it’ll be a great car to hold on to but current facts speak for themselves.
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Benjamin, did you try reaching out to service center manager and ask for a detailed answer in writing and for the record why it didn’t qualify for “Special AfterSales Policy?
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I agree with Natalie, you should have been offered a replacement (new) car under the original terms. Surprised this was not offered or addressed by Vinfast as this was a lemon. Have you looked at the California lemon law to see if this applies?
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This question is geared towards a VF moderator.
As EV batteries evolve and become more efficient with at least double the current range, will VF owners have an option to upgrade their batteries?
Thank you
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This reply was modified 1 year, 10 months ago by
Gabriel.
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This reply was modified 1 year, 10 months ago by
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Another thing you may have to consider is whether the “Free Vacation” will be reported to IRS. If so, you may get stuck paying taxes for your “Free Nights”. I won a free cruise and ending up paying taxes on the “rack rate” price of the cruise. Nothing is free.
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As more reviews get published, I have yet to see any recent ones that are positive. Most touch on the poor suspension with too much “bouncy body motions” on the VF8. Unless Vinfast can tell me different and explain why, I don’t see how a software update can fix this. Not sure how many problems a software update can fix. While I had high hopes for Vinfast to succeed, my hopes have been deflated with all the negative reviews. I’m also concerned that Vinfast may not be around for 10 years to service their cars. If they can’t produce a quality car, no one will buy and it will be a huge financial drain for them to stay in the US.
Another concern is if I purchased a car and months later Vinfast lowered the price due to a competitive environment, will Vinfast offer a rebate due to the drop in car value? Tesla SUV model Y is priced at $47,500, battery inclusive. This price was lowered multiple times.
Lastly, on May 12, Vinfast posted on their website a press releases announcing the 2nd shipment arriving but only having a Certificated range of 264 for Eco and 243 for the Plus, much lower than expected. Press release also noted pricing for the Eco at 46K and $51,800 for the Plus. 3 days later and nothing has been updated on Vinfast website. These changes should be done when press releases are posted.
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Can VF Moderator clarify the last thread. “We are estimating to start the ordering process for the 2nd batch of VF8’s this quarter (2nd quarter). There will be an email correspondence sent to our clients so that you may prepare to place your order” My understanding is that Ms. Le Thi Thu Thuy has said the 2nd shipment would be shipping in April. I don’t understand how a VF Pioneer could configure their VF8, have it manufactured in Vietnam and shipped on the next batch in April, it’s already April 14th. Is Vinfast shipping out a random lot of cars in the hope it would satisfy what the Pioneers are expecting or wanting. What was the purpose of reserving and later signing a order agreement like myself when VF8’s on the next batch may be offered to non-pioneers if they aren’t configured with the color, interior or larger tires offered on the plus trim which is what I want. I don’t mean to be a pain but frustrated like so many other pioneers. Vinfast already made the first mistake of shipping unwanted “City Editions” with a short range. Vinfast should be calling Pioneers about ordering and following up with emails. My VF emails end up in my junk mailbox. Hope to get some clarification for me and other pioneers.
Thank you
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