Chris Gerrick
40
VF Points
Member
Reply Discussion
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Much like all the promises from VinFast, sadly it was a lie.
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Update after 7 Months:
VinFast Promised to fix all of the issues however, as of today we still cannot charge the car reliably.
- The constant faults of the safety equipment: see attached photos
- Unable to charge the car at home.
- Charging fails every 10 minutes
- Apple Play has never worked
- The 360 cameras don’t work
- The driver door handle unlock button doesn’t work
- The car rolls backwards on hills and there is a delay in the response of the accelerator to catch the car. We are worried we will hit the car behind us
- The climate control settings do not work
- The car audio system stopped working along with all warning chimes and turn signal indicators
- The Vinfast app does not support the car.
- Remote control won’t work
- vehicle errors don’t show up when they happen on the car
- The squeaking at the back of the car
- This has been repaired twice and comes back as service is doesn’t have the replacement parts to resolve it
We have started requesting Vinfast to buy this lemon back.
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It does look nice, however if it is anything like the VF8 ( a safe bet) the car will be a nightmare and not work.
It had such good promise and then fell flat on it’s face and VinFast has left the customers out in the cold with empty pockets.
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We were not aware of this promotion. VinFast has not been very good at communication.
VinFast also offered to pay for reported bugs, $100 for a bug, $300 if they had to take the car. They have taken our car twice and we have had several issues and never seen a dime of compensation.
VinFast has turned out to be a failed experiment.
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Update:
Service came and picked up the car and provided a loaner. I was requested to provide the list of issues that I am seeing, which I did and they are looking into the car.
Interesting findings with the loaner:
1. In my car I am unable to get my phone to automatically connect to the car. It says it’s connected but I always have to go to setting on my phone and force it to reconnect and then bluetooth will work, but apple car play will not connect. In the loaner I was able to add my phone and car play started. Now when I check the car, it starts automagically under the Vinfast profile.
2. The climate settings in the loaner car remember the temperature and fan settings the last time I used the car.
All this has me thinking that there is a profile issue rather than a software issue for some of these things but we will see what the engineers say.
Fingers crossed.
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Having the same issue. The car wont charge for more the 20 minutes (2% put back into the battery) and then turns off. I use the same plug to charge my other car (Tesla) with no issues. I was monitoring the charge in the span of a minute charging cycled from 2 amps to 30 amps to 7 amps to 2 amps then shut off. In talking to service this is a known issue, however service has no updates other than it’s been reported. Today I spent 5 1/2 hours trying to charge the car and it only improved by 12% (59% to 71%) and it falls further behind every day. 6 weeks of playing this game and I am over this car already. Cannot save any of the setting ing the car, cannot drive 1 mile without every major system reporting faults. I have had services at my house 4 times in 6 weeks and keep being told they are waiting for software updates from engineering. They can’t even provide the license plate mount. Queue the lawyers.
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