Moderator0 VF PointsMember05/10/2023 at 17:11
Hi Suresh Kumar Guda! Thank you very much for your interest in VinFast VF9 and being our valued customer. Firstly, we sincerely apologize for the delay and any inconvenience it has caused during the wait. We understand your excitement to try on our new EV, and look forward to make it happen as soon as possible.
Regarding your question on the delay, it is because we are working on the updates of software (mainly related to the improvement on diagnostics and functionality of FoTA system). Being a new comer on EV market, VinFast is striving for perfection to bring excellent driving experience to our customers. Currently, we have been scheduled for the delivery of VF9s to the USA, but unfortunately it is for California residents only. The plans for delivery to other states are still under development and will be announced soon. We are trying to setup the service networks in other states to ensure our clients will be well-served when vehicles are handed over. We understand your wonders as there might be other stores in the USA to go for; however, VinFast would like to make sure our clients to be taken care by VinFast authorized service centers, which are well-equipped with modern tools, VinFast genuine spare parts and components in case any replacement is needed. It is also related to warranty policy as well, as repairment must be conducted by VinFast showrooms or service centers.
Once again, we are very sorry for not communicating with you properly. We appreciate all of your feedback and will try our best to improve our service quality. If you have any further questions, please feel free to contact us at 1-833-503-0600, we are more than happy to support!
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