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    VF9 Shipment for USA

     KHOA LE

    KHOA LE

    0 VF Points
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    04/17/2023 at 07:45

    Any update on VF9 shipment for USA?

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  • D P

    40 VF Points
    Member
    05/24/2023 at 09:11

    Thanks. If you see above, it was referred that “At this time we are estimating to start the ordering process this quarter (Q2)”. What s the latest updates on ordering and more important delivery time frame for first batch?

    • VF Staff 02

      Moderator
      0 VF Points
      Member
      05/24/2023 at 11:13

      Hi D P!

      As of right now, I am sorry to say that the plan will have to be pushed back a bit. We are now aiming to begin delivery of the VF 9 at around the end of Q3/early Q4. Our sales representative will reach out to reservation holders once we are ready to take orders.

      Hope this helps! If you have other questions, we are available 24/7 at 1-833-503-0600, or send us an email to [email protected]. See you there!

      • D P

        40 VF Points
        Member
        05/24/2023 at 14:51

        Got it. This is not the first pushback. I hoped and expected a more proactive communication. Not maintaining promises is not a good sign, would you agree?

      • VF Staff 8

        Moderator
        0 VF Points
        Member
        05/25/2023 at 17:02

        @ D P

        Hi D P! We sincerely apologize if VinFast has not retained a proper communication with customers so far. Your feedback is highly appreciated; and we would try our best to improve for better service in the future. If you have any other questions, feel free to contact us at 1-833-503-0600, or email to [email protected].

        Thank you!

  • Suresh Kumar Guda

    40 VF Points
    Member
    05/10/2023 at 10:20

    Hey VF9 staff, when will my VF9 order be delivered to me?

    I am from Atlanta, GA. I booked last year and it’s been almost a year and no response or update from you. Why the priority is just for California residents? Are CA residents paid/paying anything different than what we paid for the booking? The reason for stores and service centers is not well justified. I believe all other states in the US have well-qualified and equipped to provide service for EV cars. It’s no wonder that you are the first EV being launched in the US or in the world. There are other EVs available in the market and being used and serviced all over the US.

    Nothing was mentioned about this shipping/delivery discrimination when I booked it. This is ridiculous and very disappointed with the delivery strategy followed by VinFast.

    I am writing to express my disappointment and frustration regarding the delay in the delivery of my VF9 who live outside California. Looking at your VinGroup history I have chosen your brand for its quality, performance, and reputation, I expected nothing but the best service and experience from your company. Unfortunately, the delay in the delivery of my car has tarnished that expectation and left me feeling dissatisfied and inconvenienced.

    Let me provide some background. I placed an order for my new car on 08/22/2022, and I was told that the delivery would be in the first quarter of 2023. I was excited to receive my car and made arrangements accordingly. However, as the delivery date approached, I did not receive any update or confirmation from your company. I had to call and email multiple times to get some information, but the answers I received were vague, inconsistent, and unsatisfactory. Finally, I have seen the above responses from your staff on delivery strategy.

    This delay has caused me significant inconvenience and frustration. I had to reschedule my work, transportation, and travel plans, and I had to pay extra expenses for rental cars and insurance. Moreover, I feel that your company has not communicated with me transparently and proactively throughout the process. I understand that production issues can happen, but I believe that your company should have informed me of any delay as soon as possible and provided me with regular updates and alternatives.

    Therefore, I urge your company to take the following actions to address my dissatisfaction and restore my trust in your brand:

    1. Provide a clear and detailed explanation of the reasons for the delay, including any steps your company is taking to prevent similar issues in the future.

    2. Offer a compensation or gesture of goodwill for the inconvenience and expenses that I have incurred due to the delay, such as a discount, a free service, or an upgrade.

    3. Improve your communication and customer service processes to ensure that customers receive timely and accurate information about their orders, including any changes or delays.

    I believe that these actions would not only benefit me but also your company’s reputation and customer loyalty. I hope that this experience can be a learning opportunity for both of us and aspiring VF9 customers.

    Thank you for your attention and consideration

    • Scott Davis

      0 VF Points
      Member
      05/10/2023 at 12:55

      The Reasoning for the priority to CA customers is because 1. We have the Showrooms, Service Center Set up already.

      I did not have a VF9 reservation but I think before anyone else can get a vehicle delivered Vinfast needs to ensure they have somewhere for servicing the vehicle if the car does need to be jacked up for any major repairs. I have had Mobile Techs come to my house like 3 or 4 times already in less than a month so maybe just hold out and the software will be better than it is now. So do not complain too much as you might not struggle with the early adaptor syndrom our vehicles are suffering.

    • VF Staff 8

      Moderator
      0 VF Points
      Member
      05/10/2023 at 17:11

      Hi Suresh Kumar Guda! Thank you very much for your interest in VinFast VF9 and being our valued customer. Firstly, we sincerely apologize for the delay and any inconvenience it has caused during the wait. We understand your excitement to try on our new EV, and look forward to make it happen as soon as possible.
      Regarding your question on the delay, it is because we are working on the updates of software (mainly related to the improvement on diagnostics and functionality of FoTA system). Being a new comer on EV market, VinFast is striving for perfection to bring excellent driving experience to our customers. Currently, we have been scheduled for the delivery of VF9s to the USA, but unfortunately it is for California residents only. The plans for delivery to other states are still under development and will be announced soon. We are trying to setup the service networks in other states to ensure our clients will be well-served when vehicles are handed over. We understand your wonders as there might be other stores in the USA to go for; however, VinFast would like to make sure our clients to be taken care by VinFast authorized service centers, which are well-equipped with modern tools, VinFast genuine spare parts and components in case any replacement is needed. It is also related to warranty policy as well, as repairment must be conducted by VinFast showrooms or service centers.
      Once again, we are very sorry for not communicating with you properly. We appreciate all of your feedback and will try our best to improve our service quality. If you have any further questions, please feel free to contact us at 1-833-503-0600, we are more than happy to support!

      • D P

        40 VF Points
        Member
        05/23/2023 at 10:16

        Do the upcoming – 1st batch – VF9 have the extended range option?

      • VF Staff 8

        Moderator
        0 VF Points
        Member
        05/23/2023 at 19:38

        @D P

        Hi D P! Thank you very much for your interest in our VinFast VF9. Our upcoming batch of VF9 to the USA will have the estimated range as announced: 369 miles for Eco Trim and 360 miles for Plus Trim. We do not have any further information on the extended range option. Please visit our website and official fanpage regularly for any updated news. If you have other questions, do not hesitate to contact us at 1-833-503-0600, or email [email protected], we will be happy to support.

  • Lam Huynh

    0 VF Points
    Member
    05/01/2023 at 10:29

    Same been waiting on the vf9 and we are in Michigan

    • VF Staff 02

      Moderator
      0 VF Points
      Member
      05/01/2023 at 15:42

      Hi Lam Huynh! VinFast appreciate your anticipation for the VF9! To answer your question, as of right now, we only have a ballpark estimate for when the VF9 is supposed to be delivered for California residents. We are in the process of establishing our service network in other regions. We want to ensure that when we deliver our cars to their rightful owners, we can also intervene and lend a helping hand whenever and wherever you need. I apologize for the long wait – I understand what it feels like to wait for over a year for your favorite vehicle to be delivered. But I do believe that the VF9 will not disappoint you when it arrives. If you have any further questions, don’t hesitate to reach back out! Thank you!

  • huy tran

    40 VF Points
    Member
    05/01/2023 at 09:37

    Same Question ! i lived in Texas , i first order VF9 since yours start selling last January ! i want to know when my VF9 Delivery to me ?

    • VF Staff 02

      Moderator
      0 VF Points
      Member
      05/01/2023 at 15:41

      Hi Huy Tran! VinFast appreciate your anticipation for the VF9! To answer your question, as of right now, we only have a ballpark estimate for when the VF9 is supposed to be delivered for California residents. We are in the process of establishing our service network in other regions. We want to ensure that when we deliver our cars to their rightful owners, we can also intervene and lend a helping hand whenever and wherever you need. I apologize for the long wait – I understand what it feels like to wait for over a year for your favorite vehicle to be delivered. But I do believe that the VF9 will not disappoint you when it arrives. If you have any further questions, don’t hesitate to reach back out! Thank you!

  • Nileshkumar Patel

    0 VF Points
    Member
    04/25/2023 at 07:23

    I have booked VF9 from March 2022 and I have not heard anything from them yet. I do not live in California I live in Pennsylvania USA. I read previous comments reply about VF9 shipment outside California and reply did not look positive for me as I am expecting car sooner as already waited 1 years so far. can you reply to me how long out of California state customer has to wait for VF9 ?

    • VF Staff 8

      Moderator
      0 VF Points
      Member
      04/27/2023 at 00:35

      Hi Nileshkumar Patel, thank you very much for your interest our VF9! We understand that you are very excited to get your EV, and we are sincerely sorry for the long wait. Currently, we only have the delivery scheduled for California and are planning to expand to other regions soon when all the stores and service centers are fully set up. Customer satisfaction is always our ultimate concerns, so we want to ensure our beloved clients will be well-served when vehicles are handed over. We are very sorry that it has been a year since your reservation, but VinFast believe our VF9 will worth that wait. If you have any other questions, feel free to contact us anytime. Thank you!

  • VF Staff 01

    Moderator
    0 VF Points
    Member
    04/17/2023 at 08:11

    Hi Khoa Le, and thank you for being a VinFirst Pioneer! At this time we are estimating to start the ordering process this quarter (Q2). Once we are ready to being the ordering process, you will receive an email correspondence with more information and detail on placing your order.

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