Home Forums Battery & Charging 3 years charging EA not compatible with App provided

  • 3 years charging EA not compatible with App provided

    0 VF Points
    Member
    04/19/2023 at 12:03

    Good day all for anyone who chose for free charging for 3 years with EA guess what the app they provide with that promo is not compatible with EA. I brought this up to them and have not heard back. I also contacted them to switch to home charger as my mother in law agree right after leasing the VF8 to get home charger and they are working on that.

    The app they use for the promo is ChargeHub. While looking at it yes it shows all charging stations however when you go to an EA charger you have to use an EA network card not the ChargeHub app to activate. So I hope they get that worked out or they give codes to people to put in for EA accounts.

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  • Y E

    40 VF Points
    Member
    08/01/2024 at 15:48

    is this being resolved?

  • vf-staff11

    0 VF Points
    Member
    04/22/2023 at 00:27

    Hi Scott Davis! Thank you for being a valued VinFast Pioneer! We appreciate your time and for giving us a chance to resolve your concerns via phone. Please feel free to reach out if you still have questions. You can also contact us at 1-833-503-0600 and we will be more than happy to assist!

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